Refund policy

Returns

You have 30 days from delivery to request a return. We accept returns on lights that haven’t been installed. Opening the box is fine, but the lights need to be unused, with all parts and the original packaging. You’ll also need your order number or proof of purchase.

Return shipping is paid by the customer. Once your return is approved, we’ll send you the address to ship it to. Items sent back without an approved return won’t be accepted.

To start a return, email dashcdl2009@gmail.com with your order number.

Damaged, defective or wrong items

Check your order when it arrives and contact us right away if anything is damaged, defective or wrong, so we can look into it and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at dashcdl2009@gmail.com.